Privacy policy

Privacy Policy (ForaviNYC)

Last Updated: February 11, 2026

Who We Are

ForaviNYC (“ForaviNYC”, “we,” “us,” or “our”) operates this website: https://foravinyc.com.

If you have questions, contact us at support@foravinyc.com.

What Personal Data We Collect & Why

We collect personal information to operate our store, fulfill orders, provide customer support, and deliver communications you request.

Information you provide: name, email address, phone number, shipping/billing address, order details, and any messages you submit through forms or customer support.

Information collected automatically: IP address, device/browser information, pages viewed, referral/source data, and interactions with our Site (via cookies and similar technologies).

How We Use Your Information

We use your information to:

• Process purchases, payments, shipping, returns, and customer service requests

• Send transactional communications (e.g., order confirmations, delivery updates, account/support messages)

• Send marketing communications only if you opt in (email)

• Improve site performance and user experience (analytics and troubleshooting)

• Prevent fraud, abuse, and security incidents

Cookies & Tracking

We use cookies and similar technologies for core site functionality (cart/checkout/security), preferences, and analytics. You can disable cookies in your browser settings, but doing so may affect site functionality.

SMS / Text Messaging

If you opt in to receive SMS/text messages from ForaviNYC, you may receive customer support messages and transactional notifications related to your requests, reservations/appointments, orders, deliveries, returns, and service updates. Message frequency varies (up to 4/month). Msg & data rates may apply.

Opt-in: You opt in by submitting a form on our website that includes an unchecked SMS consent checkbox (or another clearly disclosed opt-in method such as texting a keyword).

Opt-out: Reply STOP to unsubscribe at any time. You may receive one final message confirming your opt-out.

Help: Reply HELP for help, or contact us at +1 (516) 212-5051 or concierge@foravinyc.com.

Consent not required: SMS consent is not a condition of purchase.

What we collect for SMS: If you opt in, we collect your mobile number, your consent, message content, and related metadata (e.g., timestamps) to provide the texting service, maintain compliance, and support you.

What Information Is Collected

We may collect information you provide (such as name, email, phone number, shipping/billing address, and order details) and information collected automatically (such as IP address, device/browser data, and site interaction data).

How User Data Is Used

We use personal information to process orders, provide customer support, send requested communications (including SMS if you opt in), improve our site and services, prevent fraud, and comply with legal obligations.

Cookie & Tracking Practices

We and our service providers may use cookies and similar technologies to enable site functionality, remember preferences, measure performance, and improve user experience. You can manage cookies through your browser settings.

Data Security and Handling

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure.

User Rights

Depending on your location, you may request access to, correction of, or deletion of your personal information, or object to certain processing. To make a request, email support@foravinyc.com.

Mobile Information Sharing

We do not sell your mobile number or SMS opt-in consent. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services (e.g., customer service providers and text messaging service providers) is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services.